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Social Insurance Specialist (Claims Representatives) contribute to the Agencys mission through direct and personal service to the public. This includes communicating with customers about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
This position will be filled as Full-Time and/or Part-Time.
Positions are located in the Melville Field Office, Melville, NY - Patchogue Field Office, Patchogue, NY - West Babylon Field Office, West Babylon, NY and Riverhead Field Office, Riverhead, NY.
Additional Selections may be made.
- KEY REQUIREMENTS
- U.S. Citizenship required.
- Registered for Selective Service. See Other Information tab.
- Background and/or Security Investigation required.
- Several weeks of technical training class is required.
- This announcement will be closed when 200 applications have been received.
- Relocation expenses will not be paid.
Claims Representatives (CRs) provide assistance to the public in person, by mail and by phone, to establish eligibility for Social Security benefits. They conduct interviews and work with claimants to determine their eligibility for payment, file for administrative appeals, process claims and authorize them for payment, provide referral services, and identify and investigate potential program abuse.
QUALIFICATIONS REQUIRED:Back to topFor GS-7: Requires 1 year of specialized experience equivalent to the GS-5 level providing customer assistance to individuals filing claims applications; or processing, authorizing, or reconsidering claims; explaining programs to the general public and providing information through the media; or evaluating policies, procedures and guidelines; OR a bachelors degree in a related field with Superior Academic Achievement OR 1 full year of graduate education in a related field (e.g., Business Administration, Public Administration, and Social Work); OR a combination of graduate level education and the specialized experience described above.
Superior Academic Achievement (S.A.A.)
To qualify based on Superior Academic Achievement (S.A.A.), you must have:
A) Graduated in the upper third of your class in your college, university, or major subdivision;
B) Graduated with a 3.0 or higher cumulative grade point average (GPA) in all course work required for a bachelors degree or in the final two years (a 2.95 may be rounded to 3.0); Graduated with a 3.5 or higher GPA in the required courses for your major (a 3.45 GPA may be rounded to 3.5). No more than 10% of credits may be based on pass/fail courses; or
C) Membership in one of the national scholastic honor societies. Freshman honor societies cannot be used to meet this requirement.
For more information on substituting education for experience, visit https://www.opm.gov/qualifications/Standards/group-stds/gs-admin.asp
For more information on education and experience, foreign education and part-time or unpaid experience, visit:
More Information
Note: If you are qualifying for this position based on completed education at an accredited college or university, you must upload/fax a copy of your official or unofficial college transcripts or other proof of education with your application materials prior to the announcement closing. If you are selected for the position, you must provide your official college transcripts or original diploma prior to being appointed.
SELECTIVE PLACEMENT FACTOR
Meet and Deal Panel Interview: Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.
HOW YOU WILL BE EVALUATED:Your application will be evaluated under the Category Rating method, based on your responses to the occupational questions in this document, which is designed to capture the desired competencies for this position. These competencies include: (1) Knowledge of legal procedures and medical terminology; (2) Ability to communicate orally and in writing; (3) Ability to use computer systems and related software; and (4) Skill in decision-making, analysis, and problem solving. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1) Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
The Category Rating Method does not add veterans preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Candidates eligible for veterans preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification Requirements will automatically be placed in the Best Qualified Category.
Individuals who have special priority selection rights under CTAP/ICTAP must be rated well-qualified under Category Ranking procedures for the position, to receive consideration for special priority selection. Candidates who meet the requirements for the Well Qualified Category will be placed at the top of this Category and be given selection priority. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of the most recent Performance Rating and a copy of their most recent SF-50 annotating current position, grade level, and duty location.
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Note: Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. To preview the questions, click the following link: View Assessment Questions
Country: USA, State: New York, City: Babylon, Company: Social Security Administration.
