Client Service Coordinator at Syosset

Client Service Coordinator - Network Services

Salary Range $35,000 - $45,000

CHIPS Technology Group LLC, a growing technology firm offering a wide variety of services to a diverse clientele, currently has an opening for a customer-focused, detail-oriented Client Service Coordinator (CSC) for Network Services.

CHIPS is on the lookout for an individual with between 3-5 years of IT related experience., Candidate must also have a strong desire to be a part of a nationally recognized company in the fastest growing industry on earth, and to never hate going to work on Mondays again. Other required traits are the desire to be a part of an unusually awesome culture with a team of hard working entre-leaders, who are committed to growth, change and mutual respect. CHIPS is a company where the best idea wins, no matter who gives it. That said, brown-nosers, drama queens, whiners, and individuals who like company politics will find it in their best interest to refrain from applying. However, if youre committed to hard work, value integrity, eager to support others in a common vision and want to have the time of your life doing it, please submit resumes to resumesforward@chipstechnologygroup.com with Systems Admin Level 1 (+pH6X=) in the subject line

The individual we seek will serve as the client advocate for our existing and new clientele. In addition to being well organized, efficient, and able to work in a team environment, consequently you will be expected to conduct yourself in a highly professional manner at all times while displaying excellent customer service skills.

Required Skills

Strong belief in customer service

Ability to work in a fast paced environment

Ability to meet deadlines and work under tight time constraints

Excellent written and verbal skills

Understanding of basic phone operations and etiquette

Follow company guidelines for issue tracking and time accounting

Typing skills to ensure quick and accurate entry of service request details

Exceptional analytic and problem solving skills

A strong belief in ethical business principles

Job Duties

Answer phones from clients.Triage all calls based on severity and impact.

Enter service requests into the ticketing system

Serve as an entry point for client concerns and questions

Act as the primary customer interface for all service requests and relationship management

Process service requests as they arrive through email, manual entry, or direct customer input

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Escalate service requests that cannot be scheduled within agreed service levels

Improve customer service, perception, and satisfaction

Fast turnaround of customer requests

Ability to work in a team and communicate effectively

Technical Skills Nice to have, but not mandatory

End user support of Microsoft Office products

End user support of Microsoft Windows XP, Vista and 7.

Basic understanding of printers

Basic understanding of LAN concepts

Prior experience working in a ticketing system

Country: USA, State: New York, City: Syosset, Company: Acropolis Technology Group.