Residential Refrigeration Repair Technician (Hicksville, NY) at Hicksville

Job Description

A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customers homes.

A&E technicians are the best equipped in the industry---you will be provided a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.

For additional information about this position, email: [Click Here to Email Your Resum] or call our recruitment hotline at 1-877-827-9419.

Please take a moment and view our day in a life of a repair technician video at this link: Click here to See yourself at sears (Appliance Tech video)

Job Requirements

To provide the proper customer focus, the In-Home Service Technician must:Work as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrate a sense of urgency to meet customer time commitmentsSuccessfully complete all Technician I training elements within required timeframesMeet key performance metrics and/or productivity goals as defined by the businessProvide knowledgeable and courteous repair serviceContinuously look for methods to improve business performance and enhance the customer experienceFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customerProvide direction to a Technical Helper, as applicableAbility to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location.Mentor other technicians, as applicableMaintain truck stock inventory within the prescribed company guidelines and standardsFollow the truck maintenance schedule and keep a clean, organized truckAdhere to all company policies and proceduresPerform miscellaneous duties as assigned
Country: USA, State: New York, City: Hicksville, Company: Sears Roebuck and Co..