Avaya UC PM

Job Description:The Project Manager is responsible for managing Unified Communications systems installation and professional services projects for our external customers. This is a highly-visible, customer-facing position and a role that encompasses both formal project management methodologies as well as a technical understanding of premise-based IT / telecom. Major Duties and Responsibilities:The Project Manager owns the customer relationship and implementation effort for 8-10 projects from assignment through the project lifecycle to acceptance/closure. The PM will serve as the customer’s single point of contact and manage within the key constraints of cost, quality/scope and duration. The Project Manager will perform duties which include, but are not limited to:

• Manage installation of Avaya voice systems, voicemail, video, and collaboration applications to ensure they are delivered on time, under budget, and to customer satisfaction.
• Manage installation of data infrastructures (primarily to support Avaya VoIP applications) to ensure they are delivered on time, under budget, and to customer satisfaction.
• Assign, schedule and engage technical resources required for implementation of contracted systems – including, but not limited to:
• Clarify, refine and confirm project scopes of work and project plans for assigned projects.
• Establish and facilitate regular Project Status Meetings & written Project Plan & Status Updates with customer and internal resources.
• Consult with key customer stakeholders to finalize system design (configuration database), test plans, cutover plans, contingency plans and risk-management plans.
• Motivate, analyze, and lead both internal and external project resources to meet defined objectives on-time and with efficiency.
• Provide updates to Installation Manager regarding project status, potential issues and escalations during weekly Operations meetings and as needed.
• Coordinate with Logistics to confirm timely and complete arrival of hardware.
• Ensure, through job cost-analysis, that projects are installed within company profit margins.

• technicians, engineering and design resources
• Vendors (cabling, carrier services, building management, etc)
• Customer stakeholders and resources

 Education / Competencies:Required:

• Bachelors degree or equivalent experience.
• At least 3 years of project management experience in a fast-paced, matrix environment.
• Strong knowledge of unified communications, converged technology platforms, applications & data networking for VoIP.
• Exceptionally meticulous planning and organizing skills.
• Direct experience leading & facilitating status meetings and creating written project plans.
• Experience in a customer-facing role and the ability to interact at all levels of an organization.
• Proven ability to manage within time and budget constraints.
• Strong technical skills
• Customer facing experience

Preferred:

• Formal Project Management certification.
• Direct experience working for a customer-facing VAR or integrator.
• Direct experience implementing premise-based unified communications, data networks or IT systems.

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