Field Manager - Telecom (Installation and Maintenance) at Hamburg

Job Description

Responsibilities

Verizons Consumer and Mass Business Markets Installation & Maintenance Supervisor position is responsible for supervising a team of technicians performing installation and/or maintenance activities for Verizons voice, data and video entertainment services. The position requires strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities, and tracking and managing team and individual performance. The right candidate will use sound judgment and organizing/prioritizing skills, and act with the highest integrity to achieve goals. The qualified candidate will need to be able to think creatively and progressively to both identify and implement changes to improve business results. The selected candidate will be required to work with and communicate effectively with employees from diverse backgrounds in order to motivate and engage a team to achieve results, as well as work effectively across organizations. The position also requires administering the Verizon processes and policies as they relate to: safety, attendance, performance, work rules and code of conduct. Requirements also include weekend duty, on call, and extended hours as necessary with required travel at times. Drivers license required.

Job Requirements

• 2+ years of experience in customer service voice, data and video entertainment (installation, maintenance, splice, or telecommunication circuitry) and/or related field operations
• 2+ years supervisory experience in a field operations environment, union employee management preferred
• Demonstrated leadership capability in developing innovative strategy and customer-focused solutions, setting long and short-term goals, and assessing and developing people.
• Basic understanding of voice, data and video entertainment products, services, and technology
• Proven planning and organization skills in a dynamic and high pressure work environment
• Demonstrated ability to administer processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
• College degree is strongly preferred

Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

Country: USA, State: New York, City: Hamburg, Company: Verizon.