Part Time Customer Service Associate - Dispatcher, Rochester, NY at Rochester

Job Description

Part Time Customer Service Associate - Dispatcher, Rochester, NY

About the Company
Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. Novitex was formed in 2013 following the acquisition of Pitney Bowes Management Services by funds affiliated with Apollo Global Management.

For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients work processes, enhance their customer interactions and drive growth.

Our core values of innovation and excellence and our commitment to delivering world-class service and value to our customers speaks to our heritage and position as market leader. Our customers tell us that our employees are our greatest asset. We invest in our employees and offer meaningful development, advancement and recognition opportunities.

Responsibilities

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment.
• Receive and dispatch calls and e-mails regarding service and supply requests for copiers, printers, fax machines and mailing products.
• Create part, service, and supply orders and returns.
• Document maintenance of information in all logs and reports with a keen attention to detail.
• Follow up and escalate on service and supply requests on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Dispatchers, Managers, and Parts Analysts.
• Assist Administration and Billing Department Teams when needed (back-up support).
• Research tracking for time-sensitive packages and shipments.
• Process and approve Invoices for service and supply Sales and Purchase Orders.
• Facilitate the shared e-mail boxes.
• Participate in cross-training activities with other members of the Novitex Team.
• Consistently adhere to business procedure guidelines.
• Strong interpersonal, written, and oral communication skills.
• Proven analytical and problem solving skills with the ability to make sound and logical judgments.
• Experience working in a team-oriented, collaborative environment.
• Keeps commitments and promises and acts in the best interest of the Company, customer, and Team.
• Capable of following written instructions and documented procedures.
• Good working knowledge of MS Office including Outlook, Word, and Excel.
• Familiarity working with Windows applications and multiple web-based applications
• Perform other tasks as assigned by Supervisor or Manager.

BUFFER: This is a short term position up to 2 years with potential for extension beyond. This position offers Novitex part time benefit packages excluding severance and long term disability. This position could become a long term position but this is not a promise of employment for any period of time.

Job Requirements

Qualifications

• One year customer service experience.
• Six months in a Call Center environment.
• PC skills including knowledge of Windows Applications and Network Systems.
• Experience troubleshooting or repairing office equipment.
• Minimum of 1 year experience providing hands on technical service and customer service for moderately complex business equipment and systems such as mailing, inserter, copier or facsimile.

Novitex is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.

Please note we cannot accept e-mailed resumes. All interested individuals must apply online. To learn more about this position and the many other opportunities available, please visit http://www.novitex.com/careers

Country: USA, State: New York, City: Rochester, Company: Pitney Bowes.