Client Service Rep Customer Service at Staten Island

Job Description

Division#:

Division Name:

Job Categories: Admin - Clerical, Customer Service, Government

Job Responsibilities: Job Responsibilities

Job Responsibilities:

Answers incoming phone calls and routes calls as appropriate.

Provides basic program information to callers.

Greets all individuals entering the Back to Work program.

Provides assistance to program clients with completion of paperwork and applications as needed to access program services.

Assists with participant registration and orientation.

Provides basic guidance to program clients about program services available including assessment, EP development, career planning, training referrals and specialized services workshops.

Ensures that all data is entered accurately and in a timely manner.

Provides excellent customer service to staff, employers, and clients.

Works schedule as established by supervisor to accommodate business hours and project services.

Performs general office duties such as filing, copying, date entry, mail.

Submits reports as directed by management.

Performs other duties as may be assigned by management.
The Ideal Candidate will Possess the Following Additional Education, Experience, and Abilities:

High school diploma or equivalent.

One year of experience preferred.

Knowledge of and experience in the Back to Work program a plus.

Excellent organizational, interpersonal, written, and verbal communication skills.

Ability to speak, read, and write in Spanish.
MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs across the globe. Operating under our founding mission of Helping Government Serve the People, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is an Affirmative Action and Equal Opportunity employer.

Education Required: High School Diploma or GED
Education Preferred: Associates and/or Bachelors degree from an accredited college or university

Technical Skills / Knowledge Preferred: Proficiency in Microsoft Office (Word and Excel) and bilingual capabilities

Subject Matter Expertise/Experience Required: 0 - 2 years of related experience
Subject Matter Expertise/Experience Preferred: Experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner

Personal/Soft Skills: Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attentional to detail, as well as independently and ability to work under standards-based performance measures

Duties / Responsibilities:
1. Provide info to customers in a courteous, polite and professional manner
2. Perform accurately all data entry
3. Assist customers in problem resolution
4. Receive and respond to telephone calls
5. Answer questions of a general nature and direct incoming calls
6. Initiate follow-up calls to customers
7. Maintain confidentiality and security of information
8. Must be able to take direction from appointed Mentor/SME for training purposes or when immediate supervisor is not available
9. Operate multi-line phone system, answer incoming telephone calls and perform other clerical duties proficiently and professionally
10. Respond to needs, questions and concerns of internal and external customers
11. Comply with current and updated policy and procedures
12. Perform other duties as may be assigned by management

MAXIMUS offers a comprehensive benefits package including:

Healthcare Insurance (medical, dental, vision)

Short and Long Term Disability Insurance

Life/Accident Insurance

Flexible Spending Accounts (FSA)

401(k) Retirement Plan with company match
Our benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (auto and pet insurance discounts, legal plan, and credit union).

Job Requirements

 
Country: USA, State: New York, City: Staten Island, Company: Maximus.