Service Advisor at Port Chester

Job Description

SERVICE ADVISOR
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES:
Maintain Customer Satisfaction Index rating at an acceptable level.
Ensure that all documents are accounted for.
Accomplish the forecast that has been established by the dealership management team.
Greet customers in a timely, friendly manner.
Schedule appointments.
Obtain customer and vehicle data.
Test drive the vehicle.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus.
Identify the prime service and verify service needs with the customer.
Indicate on repair order the exact repair instructions.
Provide estimates of labor and parts.
Obtain customers signature on repair order and method of payment.
Follow-up progress of each repair during the day. Maintain an open line of communication with the customer regarding the status of their vehicle.
Handle telephone inquiries regarding work in progress or appointments.
Be responsible for Quality Control; do everything possible to ensure that the vehicle is fixed right the first time.

Job Requirements

High School Diploma or Equivalent; automotive training a plus.
Two (2) years in a dealership position preferred.
General knowledge of vehicle mechanical operations.
Excellent oral and written communication skills.
Professional appearance.
Valid in-state Drivers License and clean driving record.

WHAT WE OFFER:
High traffic location
Tremendous product & inventory
Ongoing company-wide training
Strong DCH reputation
Aggressive pay plans
Growth opportunities
Professional, enthusiastic & supportive working environment
Wide variety of benefit choices including Medical, Dental, Prescription, Life Insurance, 401(k) etc.
We are an equal opportunity employer and a drug-free workplace.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
Country: USA, State: New York, City: Port Chester, Company: BMW Parts & Service Center.