Residential Cooking/Dishwasher Repair Technician (Manhattan, NY) at New York

Job Description

This position is responsible for the repair of products in the customers home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances. This position provides timely and quality repairs of customers products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

For additional information about this position, email: [Click Here to Email Your Resum] or call our recruitment hotline at 1-877-827-9419

Please take a moment and view our day in a life of a repair technician video at this link: Click here to See yourself at sears (Appliance Tech video)

To provide the proper customer focus, the In-Home Service Technician must:

Work as a dedicated team member to ensure fast, flexible and expert service to every customer

Demonstrate a sense of urgency to meet customer time commitments

Successfully complete all Technician II training elements within required timeframes

Meet key performance metrics and/or productivity goals as defined by the business

Provide knowledgeable and courteous repair service

Continuously look for methods to improve business performance and enhance the customer experience

Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer

Provide direction to a Technical Helper, as applicable

Ability to receive truck stock at home if the company vehicle is retained at the technicians place of residence or other designated location.

Mentor other technicians, as applicable

Maintain truck stock inventory within the prescribed company guidelines and standards

Follow the truck maintenance schedule and keep a clean, organized truck

Adhere to all company policies and procedures

Perform miscellaneous duties as assigned

Job Requirements

Experience/Education/Certification Requirements:High School diploma or general education degree (GED) preferredMust be at least 18 years of ageCertification and /or licenses as requiredMust be able to pass the pre-employment drug screen, criminal background check and drivers license checkMust possess and maintain a valid state drivers license and be willing to submit to random drug testing, per company policyExperience and aptitude with computers and databases Required Job Competencies:Maintain the highest level of service standards and work with management in technician developmentAccept responsibility for work assignments and be held accountable for successful completionOutstanding customer service skillsComputer literacy skillsWork well with others in a group, cooperate with others, offer to help when needed, and foster a team climate to deliver high performance resultsOpen to change and the ability to implement change quickly and effectivelyConvey a positive image of the company in all actions and behaviorsMentoring skillsExcellent communication skills, both verbal and written
Country: USA, State: New York, City: New York, Company: Sears Roebuck and Co..