Territory Support Manager at New York

Job Description

Savvis Culture:

Savvis, which merged with CenturyLink in July 2011, is an outsourcing provider of managed computing and network infrastructure for IT applications. By outsourcing to Savvis, enterprises can focus on their core business while Savvis ensures the quality of their IT infrastructure. Leading IT organizations around the world have selected Savvis to help them improve their service levels, reduce capital expense and deal with the rising costs of bandwidth, energy, real estate, staff and expertise. As a pioneer in utility computing, Savvis understands and harnesses the latest advances in technology such as virtualization, cloud computing and support process automation.

Candidate Profile:

We hire those who display our values, have deep expertise in serving clients and are passionate about advances in the IT space. We look for people who have a motivational commitment to excellence, offer a personal approach to service, enjoy a challenge and are dedicated to pursuing growth and learning.

Purpose of Position:

The SAVVIS territory support Manager assists Field Sales Executives in achieving their sales quota and customer retention targets.

Position Summary:

• Assist SAVVIS Field Sales Executives in the salesprocess
• Provide presales support in the management of systems and processes to ensure that quotes are generated and proposals are submitted
• Work in concert with Field Liaisons to ensure that orders are entered, approved and booked in a timely fashion
• Provide customer facing support in concert with the rep, the Project Manager, and the Client Service Partner
• Master an understanding of the SAVVIS Product and Service Portfolio
• Complete all SAVVIS sales certification programs

Essential duties:

• Coordinate presales resources for opportunities that do not meet criteria for Global Solutions assistance
• Assist SAVVIS Field Sales Executives in meeting preparation including scheduling, agenda creation, material assimilation, meeting documentation and action item follow up
• Maintain strong knowledge of SAVVIS CRM and SFA systems including Filemaker, Seibel, Vantive, and Opstats
• Assist in order submission and clear order rejections
• Assist in building sales quotes and final customer proposal
• Assist in approval process for pricing, tech assure and ORB
• Coordinate with theClient Service Partnerin service issues and escalations, customer response to service incidents, implementation issues and customer billing/credit issues
• Assist with pricing, legal and order processing during renewal process
• Provide prospecting research via Internet and Hoovers to identify right fit for SAVVIS products and gathering C-level contact information

Job Requirements

• Minimum 3 years experience in a similar role
• Excellent oral and written communications skills a must
• Working knowledge of network-based services and software applications
• Strong knowledge of Microsoft desktop applications including Word and Excel
• Self-starter, who is results oriented, entrepreneurial and resourceful
• Bachelors degree or equivalent experience

Preferred Requirements:

• Knowledge of Seibel and Vantive CRM systems is desired, but not necessary
• MBA is preferred

* This position description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.

Country: USA, State: New York, City: New York, Company: Savvis.