Inside Sales Engineer - Rochester, NY at Rochester

Job Description

Eaton is a power management company providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. As a global technology leader, Eaton acquired Cooper Industries plc in 2012. The 2012 revenue of the combined companies was $21.8 billion on a pro forma basis. Eaton has approximately 102,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.

Eaton Electrical Division North American Sales (NAS) organization located in Rochester, NY has an opening for an Inside Sales Engineer.

Primary Function:

The primary function of an Inside Sales Engineer (ISE) role will be to support management, outside sales engineers and internal/external customers in providing effective solutions to challenging problems involving technical, service, and commercial issues in the Eaton Electrical Sales Division. Responsibilities include but are not limited to: closing orders based upon expertise developed in selling skills and technical knowledge, selling abilities to position Eaton Electrical into preferred position in market and customer activity, providing technical knowledge regarding products/services, negotiating & pricing industrial and construction projects. This role also sells assigned product lines to targeted customers in designated geography or industry with the objective of optimizing sales volume, product mix, and profit margin. The ISE provides technical product support for distributors and other duties that may be assigned by the Area Sales Manager.

The inside sales engineer is to act as a technical and commercial resource to field sales, customers and distributors for quotations and project management of power distribution, power protection, and power equipment maintenance; including electrical solutions from complex custom industrial and commercial assembly applications to residential components. Serve the needs of many customer market segments including: Commercial Construction, Industrial, Machinery OEMs, Panel Builder & Electrical OEMs, Residential and Utility.

Essential Functions:

The primary functions include; accurate and timely plan and specification interpretation, quotation and technical support; communication with customers, warehouse and plants to facilitate problem resolution; proactive identification of sales potential and follow up to secure orders.

Essential job tasks include but are not limited to: 1) Review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation; 2) Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution; 3) Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests; 4) Project manage small to medium projects on as needed basis; 5) Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the art of salesmanship, application engineering, product knowledge, knowledge of customers business and organization and knowledge of Eaton product lines strategic plans for sales growth.

Job Requirements

Basic Qualifications:

Bachelors degree from an accredited institution
Minimum 1 year of experience in a sales role
Experience within the electrical industry
Legally authorized to work in the United States without company sponsorship

Position Criteria:

Electrical experience with low to medium voltage Systems
Commercial experience
Sales and/or marketing experience
Ability to work in a team-oriented environment
Strong communication skills

Preferred Qualifications:

Bachelors degree in Engineering from an accredited institution
Experience or exposure to a manufacturing organization
Country: USA, State: New York, City: Rochester, Company: Eaton.