Account Manager Global Chains - New York at New York

Booking.com BV (the company behind Booking.com, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com (USA) Inc., one of the support companies in the United States, is looking for an Account Manager HotelChains.

As an Account Manager North America Chains you are responsible for increasing revenue through our global hotel Chains in the US and develop robust revenue management practices and relationships with assigned hotel group partners in the region. You will report to the Senior Account Manager US Chains.

Working closely together with the local Area Managers, Chain Experts, Account Managers and other departments, you will negotiate with assigned hotel Chains to increase the number of participating hotels, advise them on how and where to improve the results and assist the local hotel teams in their cooperation with the chain hotels.

Responsibilities include but are not limited to:

• Work closely with local offices to ensure effective revenue management of global hotel chain partners;
• Proactively identify opportunities for revenue growth;
• Coordinate with Area Managers to identify what support is needed from you;
• Monitor hotel group performance and identify best practices;
• Coordinate Road Shows with hotel groups and educate hotel partners on how to maximize their revenue through our channel;
• Identifying problem cases and facilitating performance improvement plans;
• Educating local staff at on best-practice of dealing with hotel chain partners;
• Liaise with key account contact person to facilitate revenue growth on both sides;
• Identify and enhance the quality of performance measures that can be used by Area Manager and yourself to identify gaps and issues;
• Liaise and provide feedback on local market knowledge to head office;
• Acquisitions of new hotel Chains in North America;
• Contract renewals and assistance with contract renewals for N. America groups/Chains;
• Reporting on monthly and quarterly basis to global hotel Chains about the bookings, revenue and conversions from participating hotels;
• Commercial support to local offices;
• Communicating with the hotels department on where the performance, the number of chain hotels, quality, payments etc. need to be improved;
• Commercial lead in roll outs;
• Working closely with the Interface & Connectivity team on Interfaces with global Chains;
• Making plans to increase number of participating hotels, production and growth of global hotel Chains;
• Assisting in solving escalated payment & customer service issues on chain level.

Required Skills & Experience:

• Strong communication & commercial skills;
• Strong relationship management skills;
• Accurate and analytical mind;
• Able to prioritize and plan;
• Forecasting and revenue management skills;
• Willing to travel;
• Pro-active, sense of responsibility, independent and customer friendly;
• Excellent computer skills and knowledge of systems.
• Background in e-Commerce, distribution, revenue management or sales;for either a hotel management company, major hotel franchise brand or hospitality real estate investment trust;
• 3-5 years experience;
• Valid license for driving in the United States;
• Availability to travel Up to 50%.

Interested? APPLY ONLINE: www.bookingusjobs.com
Country: USA, State: New York, City: New York, Company: Booking.com.