Desktop Support Technician - Active Directory at New York

A Kforce client is seeking a Desktop Support Technician - Media / Advertising in New York, New York (NY). This position will provide company employees with timely and knowledgeable support of software, hardware, network, printer and other aspects of technology.

Job Responsibilities:

• End-user support on a variety of issues ranging from software applications to hardware to audio-visual equipment


• Provide support to all brands within the Companys family of companies in this office


• Identifies, researches, tracks, monitors and resolves technical problems in a timely manner


• Update users on progress of resolution


• Responds to telephone calls, e-mail and personnel requests for technical support


• Acts as facilitator with vendors, Companys regional team to resolve technical issues for end-users


• Configuration, setup and installation of software applications as set forth by vendor and with direction from Companys regional standards


• Identifies, diagnoses, and resolves software, hardware, and network issues


• Ability to assist end users in training of software applications and use of equipment where applicable


• Participate in installation and configuration of equipment such as projectors, printers, print switches, and may act as remote hands for servers, etc


• Participate in the creation and maintenance of system diagrams and system and user documentation


• Participates in large scale deployment of new hardware & software


• Works well as part of a team, and interacts well with individuals at all levels of the organization


• Demonstrates ability to prioritize conflicting demands


• Demonstrates enthusiasm and commitment


• Conducts business with respect for others


• Identify and escalate priority issues to management

Job / Educational Requirements:

• Required is a four year college degree, two years plus field or related experience


• The ideal candidate will be a motivated individual who is a self-starter with excellent communications skills and the ability to handle several tasks at once


• The Desktop Technician will be familiar with all aspects of Windows XP Professional, Windows 7, PC administration, Exchange email system support


• He/She will answer support calls from the user community regarding all PC hardware and software issues


• The position also requires on-site presence at the office

Country: USA, State: New York, City: New York, Company: Kforce Inc.