Onsite AV Break/Fix Technician (343-777) at New York

Job Description

AVI-SPL designs, installs and supports technological solutions that help organizations of all types collaborate and communicate effectively -- from video control centers to hospital paging systems to conference rooms equipped for real-time video communications. Headquartered in the U.S., we have a global reach through our alliance with partners around the world. With each project, our goal is making complex, advanced communication solutions that are easy to use by our clients, so that they can focus on the task at hand.

Onsite Audio Visual Break Fix managers, maintains and is responsible for all service and repairs of customers’ audio video equipment and fully integrated conference rooms include auditoriums and board rooms. Onsite AVS interfaces direct with the customer on a daily basis and his responsibilities include maintaining daily functionality of all AV and integrated conference rooms.

PRIMARY RESPONSIBILITIES:

Preventative maintenance visits to insure equipment and room functionality is ready for use.

Responsible for identifying defective or failed equipment and take ownership to resolution

Work with client support departments and company account representatives to provide clients with resolution options.

Interface with manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems

Perform remote troubleshooting for local and regional offices

Provide reports and adhere to metrics outlined in contract to provide service level defined per agreement.

Job Requirements

• Ability to think and work independently & meet necessary deadlines.
• Effective interaction with employees, customers and colleagues.
• Attention to detail.
• Problem solving and trouble shooting skills.
• Creative thinker.
• PC proficient - must already know your way around a computer.
• Must possess a valid Driver’s License and be a safe driver.
• Good oral and written communications.
• Strong desire to learn and be trained.
• Adhere to and understand OSHA standards for all phases of the job.

Technical Skills: 

• Perform routine maintenance and problem diagnosis for projectors, microphones, speakers, amplifiers, LCD/Plasma Displays.
• Troubleshoot and install Audio and Videoconferencing systems.
• Make modifications in the field to Crestron/AMX control systems
• Ability to read and utilize blue prints and audio/video flow diagrams
• Perform network troubleshooting to diagnose static and dynamic IPs
• Utilize audio mixer software to calibrate and eliminate echo and feedback
• Ability to use test equipment to troubleshoot system problems

Physical Requirements:

Ability to lift 75 pounds, climb ladders, crawl under tables, etc. This position can have physical demands.

Experience Required

• Candidate must complete all training requirements for this position within the current allowable established timeframe.
• High School Diploma or equivalent
• Associated Technical trade school Diploma or College Diploma (Preferred)
• Minimum of one year industry experience (Preferred)
• Crestron –(All minor certifications, DMC-E) - Preferred
• AMX- (All minor certifications) - Preferred
• DSP-(Clear One, Biamp next level, Polycom Certifications) Preferred
• CTS Certification

We are an Equal Opportunity Employer
Country: USA, State: New York, City: New York, Company: AVI-SPL, Inc..