Home Security Sales Representative Job at Schenectady

Department: Customer Service/Member Services

Time Warner Cable Northeast Region Sales Department currently seeks a Home Security Sales Representative.

Location(s): This position can sit in Rochester, Syracuse, Binghamton, or Schenectady, NY areas.

Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.Intelligent Home is Time Warner Cables new home security and management system that puts our customers in control of their home no matter where they are. From a smartphone, laptop or in-home touchscreen you can arm or disarm your Intelligent Home system, view live video from in-home cameras or even set your lights and thermostat to be just the way you like it when you arrive home.

PURPOSE:
The purpose of this position is to explain and sell IntelligentHome and cable services to customers in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal regulations. Positions work from lead sheets and/or a sales force automation device to call on homes and increase service penetration in assigned areas.
Management reserves the right to add, change or revise this job description at any time.
ESSENTIAL JOB FUNCTIONS:
- Make door-to-door cable sales presentations in order to sell IH and cable services to potential and existing customers in assigned territory.
- Attend events as needed to promote and sell IH and cable services.
- Recommend security system designs tailored to each residential customers needs
- Promote the value of TWC services effectively, and sell based on customer profiles as well as full consideration of all options available.
- Present information regarding products, services, rates, installation fees, campaign requirements, and special offers in a clear, concise, accurate, and professional manner.
- Promote a positive company image at all times and provide excellent customer service.
- Meet productivity standards set by the department.
- Provide quality customer relations and meet all other performance standards.
- Turn in all sales including required documentation and monies collected in a timely manner in accordance w/ department policies.
- Keep accurate records, report sales activity and results accurately, and notify supervisor or designee of all problems/difficulties as they occur.
- Follow up on all leads, inquiries, complaints, and other messages in a timely manner.
- Keep appointments with customers
- Attend meetings and training sessions as required.
- Must pass applicable background check in accordance w/ state regulations for selling home security.
- Perform other duties as assigned.
Experience/Skills Required:
- One year of proven commissioned sales experience; or 2 years of college; or equivalent combination of sales exp. and college education required.
- Requires basic math skills.
- Must be capable of working in all weather conditions and have flexible work hours, including evenings and weekends.
Travel requirements and frequency:
Must have a valid drivers license and reliable transportation that will accommodate basic equipment to travel to assigned territories within the system footprint - Daily.
Legal or Financial Responsibilities:
Requires adherence to Time Warner Standards of Business Conduct.
Maintains the confidentiality of customer and business data at all times.

CBTWC 05/30/13

FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Country: USA, State: New York, City: Schenectady, Company: Time Warner Cable.