PIA Health & Benefits Service Specialist I- Call Center at Rochester

Job Description

With headquarters in Rochester, NY,Paychex, Inc.has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.Paychex is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our training and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazines 100 Best Companies to Work Forlist seven times since 2002.We provide an atmosphere that fosters a healthy work life balance, and our comprehensive benefits package provides health care, retirement planning, education assistance, and much more.

• Develops and maintains comprehensive knowledge of new and existing client account set ups, their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues.
• Takes inbound calls from H&B Clients as well as COBRA participants.
• Makes outbound resolution calls to clients and participants as necessary.
• Maintains expected level of availability and call quality as determined by the department.
• Gathers and interprets data to solve complex issues relating to the Health & Benefit product and services, while maintaining positive and professional relationships with internal and external partners.
• Trains and mentors employees within the group when required to ensure all staff is current on policies and procedures.
• Assists the team with escalated client calls and handles the situation through resolution to ensure the team has the resources to perform their tasks. Acts a resource for them as needed.
• Develops problem resolution techniques and makes appropriate recommendations to Supervisor to ensure all client issues are resolved appropriately and accurately.
• Reviews processes and streamlines daily tasks to maintain efficiencies within the department.
• Maintains accuracy and integrity of the clients financial and insurance transactions by researching and resolving any discrepancies with coverage or billing.
• Responds to inbound calls and places outbound calls as required by the business unit to ensure issue resolution and client satisfaction. Maintains accurate recording of all internal and external communications. (Insured, insurance partners, payroll offices etc.)
• Maintains documents and records to ensure compliance with all applicable state and federal insurance regulations.
• Provides necessary documentation to states and federal insurance agencies as well as our insurance partners to ensure compliance with internal and external policies.
• Participates in product related projects, product testing or training sessions as required to ensure implementations are successful.

Job Requirements

Aminimum of 2 years customer service/insurance related experienceis required. A bachelors degree in management, business, or finance is preferred. Consideration may be given to a candidate with a degree in lieu of experience. Paychex experience ispreferred.Strong written and verbal communications, analytical and mathematical skills, prioritization and organizational skills are required.LAH insurance license is preferred for candidates. Employees hired into this position without an LAH license are required to obtain their LAH license within 90 days of employment.
Country: USA, State: New York, City: Rochester, Company: Paychex, Inc..