Macy's Galleria At Crystal Run, Middletown, NY: Sales Manager at Middletown

Job Description

Overview:As a Sales Manager, you will support My Macys by driving sales and selling with focus on the Macys customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.Key Accountabilities:Sales- Drive and exceed sales goals by executing Macys initiatives- Lead the push toward selling through coaching and recognition- Review and utilize reports; implement action plans focusing on deficient areas- Identify best sellers and key items; communicate merchandise needs to optimize the My Macys process- Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates- Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up- Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results- Strengthen attendance and weekend hours compliance among staff- Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implementedCustomer- Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement- Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results- Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers- Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric- Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed- Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environmentPeople- Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions- Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires- Coach Associates on product knowledge by holding in-store product training with Vendor Representatives- Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas- Engage in Macys recognition program; reward Associates with recognition cards- Meet with Associates in department weekly; identify top sellers and talk about opportunities- Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction- Utilize review process as a tool for Associate talent development, promotion and advancement- Monitor and address performance issues on a timely basis- Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company- Lead team to support giving back to the local community helping create stronger, healthier places to live and workSkills Summary:- A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment- Ability to empower and develop a team- Ability to collaborate and function as a member of a team- Ability to execute plans and strategies- Strong leadership, interpersonal and communication skills- Highly organized and able to adapt quickly to changing priorities- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles- Commitment to exemplifying the highest integrity and professional business standardsMacys is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Job Requirements

See overview.
Country: USA, State: New York, City: Middletown, Company: Macy's.