Seasonal Assoc at Williamsville

Job Description

Information technology helps drive the world and Ingram Micro Inc. fuels IT. Whether it is hardware, software, middleware, anywhere, chances are it came through us. A Fortune 100 company and the worlds largest wholesale technology distributor and a global leader in IT supply-chain, mobile device lifecycle services and logistics solutions, Ingram Micro enables the companies that make the latest and greatest products and the companies that sell and use them to be as efficient and profitable as possible. How do we do it? We do it with our hyper-efficient supply chain logistics engine; with our world-class sales, marketing and financial support organizations; and, mostly, with our people. We employ the finest people in the industry smart, talented, passionate, creative individuals, working as a team toward one goal: for Ingram Micro to be the best choice of our suppliers and end users in the world. Because we like to take care of our own, we offer a full benefits package and abundant support for professional and personal advancement.

The Credit Specialist is responsible for ensuring that the accounts receivable portfolio turns into cash through their direct customer collection efforts as follows:

• Initiate collection calls on assigned account base in accordance with AR by exercising good business judgment and applies standard due diligence practices in evaluating the customers ability and willingness to pay
• Manage assigned portfolio of accounts within established credit limits by working closely with analyst
• Timely follow up on past due accounts to ensure obligation is satisfied
• Works closely with customers and analyst to build and maintain relationships
• Ensure compliance with all company policies and procedures
• Facilitate customer payment by providing necessary documentation to customer
• Handling of low - medium volume of customer reconciliation
• Resolve customer billing disputes by working with vendors and other internal departments
• Escalate problem collection accounts to Credit and Analyst management
• Negotiate payment plans for financial problem accounts by working closely with management and analyst
• Ensure payments received are properly updated to customers accounts and make adjustments or corrections if necessary
• Utilize available tools and resources to manage assigned portfolio of accounts

Required Skills

Excellent interpersonal, written and verbal communications skills along with effective negotiation skills

Must possess a strong understanding of credit and collection techniques

Ability to communicate effectively by telephone and e-mail

Strong computer skills preferably in Excel and Outlook

Ability to work independently and as a team member

Ability to evaluate information and/or a situation and make sound decisions based on those facts

Ability to make decisions that affect your job and the immediate work group

Ability to plan day-to-day activities, take initiative and prioritize daily workflow

Ability to follow directions and procedures accurately

Required Experience

Education: High School Diploma and 2 - 3 years of related external credit and soft collection experience. College Degree in Accounting/Finance preferred but not required or 3 years of related internal experience.

Experience: 2 - 3 years credit and soft collection experience preferably handling U.S customers.

Familiarity with working in a high-volume highly dynamic rapid paced environment delivering accuracy while managing deadlines.

Job Requirements

 
Country: USA, State: New York, City: Williamsville, Company: Ingram Micro Inc.