ETrading Application Support - Fixced Income (FI) at New York

Job Description

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eTrading Application Support

 

 Day-to-day Responsibilities as support analyst:

• The role is to provide 1st line technical support to the Fixed Income Credit and IRG eTrading desks. 
• The role will require the management of all aspects of the Global Credit and IRG systems for Fixed Income Electronic Markets IT, working closely with all the support and development teams across the regions to continue to build a market leading support organisation for FI IT.
• The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur.  They are also responsible for problem analysis, managing system change and ensuring minimal impact to the end users.
• Ensure root cause analysis is undertaken for all incidents.
• Communicating the status of the system.  Providing ETAs for solutions when necessary.
• Improving the monitoring and support systems by doing scripts to automate the support and writing specification for monitoring and support team that will be transferred to the development.
• Regularly review and improve the checks done by the team (morning, checks, evening checks …)
• Coordinate the package build of third part application, and test it.
• Review the releases which are planned.
• Participate to the UAT phase of the major delivery.
• Write and maintain documentation.
• Work in partnership with the Mumbai team and train them.

 

 

Candidate Profile:

• IT Technical Support understanding Functional aspects of Trading.
• Must be a high calibre graduate with ability to solve complex problems under pressure. 
• Experience in FI Support.

 

 

Knowledge/Skills/Experience Required:

• Must have driven, enthusiasm and be committed to work. Must be able to work with minimal supervision and be able to use own initiative. They also need to be a strong team player. The ability to deliver results quickly and under pressure is essential.
• We are looking for someone who is analytical and able to solve complex problems. 
• The successful candidate will be expected to multi-task and to be able to prioritise work.  Good time management and co-ordination skills are essential.
• The ideal candidate will be one that will drive the team forward with innovation and is proactive at improving the current procedures and processes.
• EXCELLENT VERBAL SKILLS IN ENGLISH

 

Department Overview

 

The APS EM Credit & IRG Application Support US (Application Production and Support Electronic Markets) is part of a global team providing services directly to the global Credit and IRG business, which is part of the largest bank in the Euro zone by deposits and the second most profitable investment bank in 2008. The team is concerned with the production support and release of solutions providing discreet functionality, driven by the global Credit and IRG business. The systems are used globally with major server hubs in London, NY, Tokyo and Singapore.

 

The team is responsible for supporting globally the ION platform, in-house pricing application, algorithmic trading components, STP, for Credit and IRG business.

The key focus is to provide BAU production support issues/user enquiries and align processes and procedures with the global support teams. To ensure current service agreements are met and requirements are successfully implemented. Establish a high level of quality for the production systems supporting the FI businesses.

Job Requirements

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Credit, eTrading Application Support, global Credit, IRG business, ION platform, algorithmic trading components, STP, BAU production support, global support teams, FI businesses, fixed income, finance. Brokerage, 1st line technical support, Fixed Income Electronic Markets IT, monitoring the system availability, managing system change, scripts, package build of third part application, releases, UAT phase, IT Technical Support understanding Functional aspects of Trading,  FI Support.

Credit, eTrading Application Support, global Credit, IRG business, ION platform, algorithmic trading components, STP, BAU production support, global support teams, FI businesses, fixed income, finance. Brokerage, 1st line technical support, Fixed Income Electronic Markets IT, monitoring the system availability, managing system change, scripts, package build of third part application, releases, UAT phase, IT Technical Support understanding Functional aspects of Trading,  FI Support.

Credit, eTrading Application Support, global Credit, IRG business, ION platform, algorithmic trading components, STP, BAU production support, global support teams, FI businesses, fixed income, finance. Brokerage, 1st line technical support, Fixed Income Electronic Markets IT, monitoring the system availability, managing system change, scripts, package build of third part application, releases, UAT phase, IT Technical Support understanding Functional aspects of Trading,  FI Support.

Country: USA, State: New York, City: New York, Company: AJ Staffing.