Senior Client Service Specialist- Audience Analytix at New York

comScore, Inc., a global Top 25 market research company, is looking for a Client Service Specialist with a strong background in the digital media ecosystem to support our clients in the achievement of their digital marketing and advertising objectives.

Job Title: Client Service Specialist
Location: New York, NY
Reports To: Client Service Manager

BASIC FUNCTION:
Reporting to the Manager, Client Service, this Specialist will be responsible for understanding the business needs of comScore clients and how our services will meet their objectives.

ESSENTIAL DUTIES AND RESPONSIBLITIES:
Provide first line of support for methodology questions
Handle complex data reconciliation issues
Deliver exceptional client service support to leading web publisher clients
Train clients on all syndicated products in person and via webinars
Be knowledgeable on all measurement products and custom analysis to answer client questions and needs, and to aid in up sell opportunities
Handle review of client press releases
Provide first line of support for administrative questions from clients

QUALIFICATONS:
4 year college degree in communications, marketing or business
Ideal candidate must be analytical and have an understanding of panel-based consumer research
3-5 years experience at an internet company, agency, or media background
Experience in working with Quantitative and Qualitative research
Must be able to work in a team environment as well as work independently
Must have excellent follow-up skills and must be able to take initiative and be pro-active
Must be able to multi-task, handle multiple projects and meet internal deadlines and client deadlines
Background in Sales or Account Management a plus
Pro-active problem solving skills
Strong PC skills: Excel, Word, PowerPoint
Must possess ability to work in a technology-based start up environment
Very high energy/positive attitude

comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world and preferred source of digital business analytics. comScore helps its clients better understand, leverage and profit from the rapidly evolving digital marketing landscape by providing data, analytics and on-demand software solutions for the measurement of online ads and audiences, media planning, website analytics, advertising effectiveness, copy-testing, social media, search, video, mobile, cross-media, e-commerce, and a broad variety of emerging forms of digital consumer behavior. comScore services, which now include the product suites of recent acquisitions AdXpose, Nedstat, Nexius XPlore, ARSGroup and Certifica, are used by more than 1,800 clients around the world, including global leaders such as AOL, Baidu, BBC, Best Buy, Carat, Deutsche Bank, ESPN, France Telecom, Financial Times, Fox, Microsoft, MediaCorp, Nestle, Starcom, Terra Networks, Universal McCann, Verizon Services Group, ViaMichelin and Yahoo!.
EOE/M/F/V/D

Country: USA, State: New York, City: New York, Company: ComScore, Inc.